SERVICE: VERIZONWIRELESS webservice changes silently?

Chat InformationPlease wait for a site operator to respond.

Chat InformationYou are now chatting with ‘Stephanie’

Stephanie: Hello. Thank you for visiting our chat service. What kind of help do you need with My Verizon Log in or Registration assistance?

reinkefj: trying to login and it looks like it doesn’t remember me.

Stephanie: I’m more than willing to assist you in any way that I can. Your cell phone number did not pull up for me. Do you mind verifying that number again please?

reinkefj: xxx-xxx-xxxx

reinkefj: ?

Stephanie: I do understand how frustrating it can be not being able to log into your online account. It is okay and I am here to help you today by walking you through a password reset. First, can I get you to verify the Account Owner’s last four digits if the Social Security number?

reinkefj: xxxx

Stephanie: Thank you so much for verifying that information Reinkefj. May I have your full name please?

reinkefj: sigh, xxxxxxxxxxxxxxx

Stephanie: Please scroll to the top of the page and hover your mouse over “My Verizon. Choose Account Type and then click on “Forgot Password,” under the log in section.You will be prompted to enter in your mobile device number. Please enter your mobile device number, and do not include any dashes or spaces. Once entered, please click “continue”.

reinkefj: say not registered with myverizon

Stephanie: Ok. Please scroll to the top of the page and hover your mouse over “My Verizon”. Click on that and you’ll see a blue link that says “Register”. Then click on that link. Next enter your mobile device number, and do not include any dashes or spaces. Once entered, click “continue”.

reinkefj: I don’t want to go thru a reregistration. I was registered already. Has it all been lost?

Stephanie: Which number did you enter?

reinkefj: xxxxxxxxxx

Stephanie: The number ending in yyyy is registered as the account owner. The Account Owner has access to all account management functions. This includes viewing and paying bills online, upgrading equipment, account and calling plan changes.

reinkefj: When I logon to the site I use reinkefj and my password. Now it doesn’t work. Explanation?

Stephanie: Your online password is between 8-20 characters, should contains at least one (1) number and one (1) letter. With spaces or special characters. ‘

reinkefj: My online password is eight characters and has a number in it. Has Verizon changesd its password standards and that is why it doesn’t work now?

Stephanie: No that I am aware of. What I can do is walk you through a password reset to help you access your account. Is that ok?

reinkefj: yes

Stephanie: Please scroll to the top of the page and hover your mouse over “My Verizon. Choose Account Type and then click on “Forgot Password,” under the log in section.You will be prompted to enter in your mobile device number. Please enter your mobile device number, and do not include any dashes or spaces. Once entered, please click “continue”.

reinkefj: It says “not registered”.

Stephanie: The number ending in xxxx is not registered. The number ending in yyyy is what was registered.

reinkefj: Not unless some one changed something. aaaa, bbbb, and cccc are the numbers I use. My car has a number. And, my VWBB has a number. But, that’s it. xxxx is the main number.

Stephanie: I can change that for you, but as of right now the xxxx is not registered.

reinkefj: Thanks. I quit.

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Argh! Here’s a half hour of my life I’ll never get back. So what once worked, doesn’t. And, I, as the customer, have to jump through hoops. Great!

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